FREQUENTLY ASKED QUESTIONS

ORDERS & PAYMENT

Find answers to how you place an order with Amaura, which payment methods we offer, and how you receive your order confirmation and receipt. Here you’ll find clear guidance to ensure a smooth and seamless shopping experience from start to finish.
HOW DO I PLACE AN ORDER?

Add the item to your cart and proceed to checkout. Enter your delivery details, choose your payment method, and confirm your order. You will receive an order confirmation by email shortly after.
WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept standard payment cards and secure online payments. The exact options are displayed during checkout and at the bottom of our website. The amount is reserved and charged once your order has been shipped.
CAN I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible. We can change or cancel your order as long as it has not yet been packed or shipped.
WILL I RECEIVE AN ORDER CONFIRMATION AND RECEIPT?

Yes - you will receive an order confirmation immediately after placing your order, and a shipping email with a tracking link once your package has been dispatched. Your receipt is included in the email.

DELIVERY & SHIPPING

Read everything about delivery times, shipping options, and how to track your Amaura order. We ship securely to Denmark, the USA, and selected EU countries - always with a focus on fast and reliable delivery.
WHICH DELIVERY OPTIONS DO YOU OFFER?

Available options and prices are displayed at checkout based on your address. Choose home delivery or parcel pickup - whatever suits you best.
DO YOU SHIP INTERNATIONALLY?

Yes, to selected countries. Available destinations are shown automatically at checkout once you enter your address.
DO I HAVE TO PAY CUSTOMS DUTIES AND TAXES?

No. All customs duties and taxes are included in the price worldwide.
WILL I RECEIVE AN ORDER CONFIRMATION AND RECEIPT?

Yes - you will receive an order confirmation immediately after placing your order, and a shipping email with a tracking link once your package has been dispatched. Your receipt is included in the email.

RETURNS & EXCHANGES

Here you’ll find everything about Amaura’s return and exchange policy. Learn how to return a piece of jewelry, when you’ll receive a refund, and how to easily exchange for a different size or model.
HOW DO I RETURN AN ITEM?

Please contact us with your order number to receive return instructions and a return label. Items must be returned in their original condition and packaging.
HOW LONG IS THE RETURN PERIOD?

At Amaura, we offer a 90-day return period, so you can shop with complete confidence. We want you to love your jewelry - which is why we give you extra time to decide if it’s the perfect fit for you.
CAN I EXCHANGE FOR A DIFFERENT SIZE OR ITEM?

Yes, as long as the jewelry is unused. Please contact us, and we’ll help you arrange a quick and easy exchange.
WHEN WILL I RECEIVE MY REFUND?

Refunds are processed once we have received and approved the returned item. The amount will be refunded to the same payment method used for the purchase within 1–3 business days.

CARE & MAINTENANCE

Keep your Amaura jewelry beautiful for years with our care tips. Learn how to clean, store, and protect your plated jewelry to preserve its shine and color.
CAN I SHOWER AND TRAIN WITH MY JEWELRY?

Yes. Amaura jewelry is crafted from 316L stainless steel and is waterproof, making it suitable for daily wear — including workouts and contact with water.


To preserve the coating, shine, and finish over time, we recommend avoiding prolonged exposure to chlorine, saltwater, and very hot water. After showering, training, or swimming in the sea, gently dry your jewelry with a soft cloth.
HOW DO I PREVENT DISCOLORATION?

Put your jewelry on as the final step in your routine - apply perfume, creams, and hair products first, then your jewelry. Avoid unnecessary contact with chemicals, store your pieces dry and separately, and gently wipe them after use.
WHICH CLOTH AND SOAP SHOULD I USE?

Clean gently in lukewarm water using a mild, fragrance-free soap. Use a microfiber cloth or a very soft brush for detailed areas. Avoid silver dips and harsh chemicals, as they may damage the coating.
CAN I USE AN ULTRASONIC CLEANER?

We do not recommend ultrasonic cleaning for plated jewelry. Vibrations may weaken the coating and loosen glued stones. Hand cleaning is the safest and most gentle method.
HOW SHOULD I STORE MY JEWELRY?

Store your jewelry individually in the Amaura box or a soft pouch to prevent scratches. Keep pieces dry and away from direct sunlight and humid environments.

PRODUCTS & MATERIALS

Discover the materials behind Amaura jewelry. Learn more about 316L stainless steel, PVD gold plating, and hypoallergenic properties - and understand why our quality lasts year after year.
WHAT IS 316L STAINLESS STEEL?

316L is a high-quality steel alloy known for its strength, corrosion resistance, and skin-friendly properties. It is ideal for durable, hypoallergenic jewelry designed for everyday wear.
HOW LONG DOES GOLD PLATING LAST?

Our gold-plated jewelry is finished with PVD coating for enhanced durability. With proper care, both color and shine can be preserved for many years. Avoid chemicals and gently wipe your jewelry after use to ensure maximum longevity.
IS STAINLESS STEEL HYPOALLERGENIC?

Yes. Our jewelry is nickel-free and crafted from 316L stainless steel, known for its skin-friendly qualities. The material is suitable even for sensitive skin and safe for everyday wear.
HOW DO I CHOOSE THE RIGHT SIZE?

Please refer to our size guides for rings and necklaces. You’ll find simple, step-by-step methods to measure accurately at home.
HOW SHOULD I STORE MY JEWELRY?

Store your jewelry individually in the Amaura box or a soft pouch to prevent scratches. Keep pieces dry and away from direct sunlight and humid environments.