CONTACT US
Do you have questions about your jewelry, your order, or are you interested in a collaboration?
You’re always welcome to reach out - we’ll get back to you within 24 hours on weekdays.
FREQUENTLY ASKED QUESTIONS
CAN I SHOWER OR WORK OUT WITH MY AMAURA JEWELRY?
Yes. Our jewelry made from 316L stainless steel is designed to withstand daily contact with water.
To help maintain its shine over time, we recommend avoiding prolonged exposure to chlorinated water, saltwater, or very hot water, and gently drying your jewelry with a soft cloth after wear.
WHAT IS THE DELIVERY TIME?
Denmark: 1–3 business days
EU: Up to 2–7 business days
USA: Up to 5–9 business days
Orders placed before 12 PM on weekdays are shipped the same day.
HOW DO I RETURN AN ORDER?
You have a 90-day right of withdrawal from the date of delivery.
Please contact us for return instructions. Items must be returned in their original condition and packaging.
HOW CAN I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible.
We can update or cancel your order as long as it has not yet been packed or shipped.
MY ITEM ARRIVED DAMAGED — WHAT SHOULD I DO?
Please contact us with your order number and a photo of the damage.
We’ll review your case promptly and offer a replacement or refund.
