OFTEN ASKING

QUESTION

ORDERS AND PAYMENT

Find answers to how to order your Amaura jewelry, what payment methods we offer, and how to receive order confirmation and receipt. Here you will get clear guidance so that your order goes smoothly from start to finish.
HOW DO I PLACE AN ORDER?

Add the item to your cart and proceed to checkout. Enter your delivery details, select your payment method and confirm. You will immediately receive an order confirmation by email.
WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit cards and secure online payments. The exact options are shown in the checkout and at the bottom of our website. The amount is reserved and only withdrawn upon shipment.
CAN I CHANGE OR CANCEL MY ORDER?

Please contact us as soon as possible. We can change or cancel as long as the order has not been packed or shipped.
WILL I RECEIVE ORDER CONFIRMATION AND RECEIPT?

Yes – you will receive an order confirmation immediately and a shipping email with a tracking link when the package is shipped. A receipt is included in the email.

DELIVERY AND SHIPPING

Read all about delivery times, shipping options and how to track your Amaura order. We ship safely to both Denmark and selected countries in the EU – always with a focus on fast and safe delivery.
WHAT DELIVERY OPTIONS DO YOU HAVE?

Options and prices are displayed at checkout based on your address. Choose home delivery or parcel shop – whatever suits you best.
DO YOU DELIVER INTERNATIONALLY?

Yes, to selected countries. Destinations are automatically displayed at checkout when you enter your address.
DO I HAVE TO PAY DUTIES AND TAXES?

Within the EU, VAT is usually included. For deliveries outside the EU, local customs duties and taxes may be imposed according to the regulations of the recipient country.
WILL I RECEIVE ORDER CONFIRMATION AND RECEIPT?

Yes – you will receive an order confirmation immediately and a shipping email with a tracking link when the package is shipped. A receipt is included in the email.

RETURNS AND EXCHANGES

Here you will find everything about Amaura's return and exchange policy. Learn how to return a piece of jewelry, when you will get a refund, and how to easily exchange for a different size or model.
HOW DO I RETURN AN ITEM?

Please contact us with your order number for return instructions and label. The item must be returned in its original condition and packaging.
HOW LONG DO I HAVE THE RIGHT TO CANCEL?

At Amaura, we offer a 90-day money-back guarantee so you can be completely confident in your purchase. We want you to love your jewelry – and therefore give you extra time to decide if it's the perfect fit for you.
CAN I EXCHANGE TO A DIFFERENT SIZE OR ITEM?

Yes, if the jewelry is unused. Contact us and we will help with a quick exchange.
WHEN WILL I GET MY MONEY BACK?

Refunds will be made once we have received and approved the returned item. The amount will be refunded to the same payment method as the purchase within 1-3 business days.

CARE AND MAINTENANCE

Keep your Amaura jewelry beautiful for years to come with our care tips. Learn how to clean, store and protect your plated jewelry to maintain its shine and color.
CAN I SWIM WITH MY JEWELRY?

Our 316L stainless steel jewelry can withstand daily contact with water. To maintain the coating and shine, avoid prolonged exposure to chlorine, salt water and very hot water and wipe with a soft cloth after swimming, sports and seawater.
HOW DO I AVOID DISCOLOR?

Put on jewelry as the last step: perfume, cream and hair products first – jewelry last. Avoid chemicals, store dry and separate, and wipe lightly after use.
WHAT CLOTH AND SOAP SHOULD I USE?

Clean gently in lukewarm water with mild, perfume-free soap. Use a microfiber cloth or very soft brush for details. Avoid silver dips and harsh chemicals – they can damage the coating.
CAN I USE ULTRASONIC CLEANERS?

We do not recommend ultrasonic cleaning of plated jewelry. Vibrations can weaken the plating and loosen glued stones. Hand cleaning is the most gentle and safe.
HOW DO I BEST STORE JEWELRY?

Store jewelry individually in the Amaura box or a soft bag to avoid scratches. Keep them dry and away from direct sunlight and damp rooms.

PRODUCT AND MATERIAL

Gain insight into the materials behind Amaura's jewelry. Read about 316L stainless steel, PVD gold plating and allergy-friendliness – and understand why the quality lasts year after year.
WHAT IS 316L STAINLESS STEEL?

316L is a high-quality steel alloy known for its strength, corrosion resistance and skin-friendliness. Ideal for durable, hypoallergenic jewelry for everyday wear.
HOW LONG DOES A GOLD PLATING LAST?

Our gold plated jewelry is PVD coated for extra durability. With proper care, color and shine can be maintained for many years. Avoid chemicals and wipe after use for maximum durability.
IS STAINLESS STEEL ALLERGIC?

Yes. Our jewelry is nickel-free and made from 316L stainless steel, which is known for its skin-friendly quality. The material is tolerated by even sensitive skin and is safe for daily use.
HOW DO I CHOOSE THE RIGHT SIZE?

Check out our ring and necklace sizing guides for simple step-by-step methods to measure correctly at home.
HOW DO I BEST STORE JEWELRY?

Store jewelry individually in the Amaura box or a soft bag to avoid scratches. Keep them dry and away from direct sunlight and damp rooms.